Please see instruction video for setting up a using your Outlook email account for managing website emails, such as notifications, form submissions. It’s a simple process best done by you rather than providing us with your temporaty login to Outlook. We are happy to help over the phone if any question or to grant login access to complete any steps.
Why we use and recommend WP Mail SMTP for WordPress email delivery
When a WordPress website sends an email (like a contact form enquiry, booking request, or password reset), it often uses the default PHP mail function. The problem is that many hosting servers send these messages without the trust signals email providers look for. The result can be frustrating: messages land in spam, get delayed, or do not arrive at all.
That is why we recommend WP Mail SMTP on WordPress websites. It improves email reliability by sending your website’s emails through a properly authenticated mail service (SMTP), rather than relying on basic server mail. In simple terms, SMTP helps your emails look more “legit” to providers like Gmail and Outlook, which can improve deliverability and reduce the chance of missing enquiries.
WP Mail SMTP also makes troubleshooting easier. If something goes wrong, it can provide clearer sending logs and error messages, so issues can be identified and fixed faster than with silent failures.
One important reality: Gmail and Outlook regularly change security rules and sender requirements. These updates are good for stopping spam, but they can sometimes affect website form delivery and SMTP connections. That is why it is essential to test your website forms regularly. A quick weekly test (submit your own form and confirm delivery) can catch problems early, before real customer enquiries are missed.
Please note: it is the client’s responsibility to test website forms and notify us if anything is not working as expected. If you would prefer this to be handled for you, Reward Design offers a weekly website maintenance plan where we conduct form tests (and address issues promptly if an update is required).
If you want peace of mind and consistent lead delivery, ask us about weekly maintenance and monitoring.
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