At Reward Design, we provide WordPress website maintenance because maintaining your investment is beneficial in many ways. Just like servicing your vehicle keeps it running smoothly and prevents costly breakdowns, regular website maintenance helps avoid unexpected problems, downtime, and expensive repairs.
Top 5 causes of website breakage
Sometimes websites break, and it can be difficult to assess the problem or find the root cause if there are multiple broken our outdated elements.
Why do I need web maintenance?
Regular maintenance can ensure that your site is running smoothly and all its elements are up to date. Sometimes a simple update can cause the site to break, so regularly checking the site allows us to find an issue early on and fix it as soon as possible.
We will still support you if issues arise, even if you choose not to have a maintenance plan, but resolving long-term problems often ends up costing more than preventing them.
Review and chosen a maintenance plan from the table below
Contact Us / Call Us on 0403975061 so that we can inspect your site and work out a plan based on your requirements if you’re not sure.
| Feature / Service | Tier 1 – Enterprise / High-Traffic | Tier 2 – Business Websites | Tier 3 – Small Business / Portfolio | Tier 4 – Minimal Maintenance |
|---|---|---|---|---|
| WordPress core updates | ||||
| Theme updates | ||||
| Plugin updates | ||||
| Website form submission testing | ||||
| Uptime/downtime monitoring | ||||
| Malware scan | Advanced | Standard | Basic | . Basic |
| Performance optimisation | Page speed monitoring | – | – | |
| Blacklisting checks | – | |||
| SSL certificate checks | – | – | ||
| Broken link monitoring & fixes | – | – | – | |
| Support response | Priority technical | Priority business hours | Standard | Basic |
| Report/Quote on recommendations | Monthly | Monthly | Bi-Monthly | Quarterly |
| Frequency | Monthly | Monthly | Monthly | Monthly checks, invoiced quarterly |
| Price | $90+gst / month | $60+gst / month | $45+gst / month | $90+gst / quarter |
What’s Not Included in Website Maintenance
- 3rd party licence fees (themes, plugins, or external services)
- Repairs to fix conflicting plugins (unless the issue can be resolved within 5 minutes)
- Replacing expired or no-longer-supported plugins with alternative solutions
- SEO services (content optimisation, keyword tracking, backlink building, etc.)
- Liaison with 3rd party technical support (plugin developers, hosting providers, etc.)
- Theme updates that require purchasing a new license or upgrade
- Major content updates or redesigns (adding new pages, restructuring layouts, etc.)
- Custom development work (coding new features or integrations)
- Bug fixes caused by user error (e.g., accidental deletions or incorrect settings applied)
- Hosting-related issues (server downtime, bandwidth overages, hosting plan changes)
- Email configuration or troubleshooting (mail server setup, DNS issues, third-party email platforms)
- Training or consulting sessions (outside of simple guidance related to updates)
- Performance optimisation projects (beyond routine maintenance checks)
- Analytics setup or advanced reporting (Google Analytics, Tag Manager, etc.)
Frequently Asked Questions about website maintenance…
Our plans cover essential updates, security checks, performance monitoring, uptime monitoring, and basic malware scanning. We also review your website regularly to identify potential issues that may need attention in the future. No, repairs or fixes are not included in the plans. If we identify an issue during maintenance, we will provide a quote for the repair so it can be scheduled before it becomes a larger problem. Websites need ongoing care to stay secure, fast, and reliable. Maintenance helps prevent major issues, and lets us detect and address potential problems before they become costly or disruptive. We will still support you if issues arise, but without ongoing maintenance the risk of serious issues is higher and the cost to repair long-term problems is usually greater. We carry out maintenance on a monthly schedule to ensure your site stays updated, secure, and performing at its best. Yes, you can adjust your plan at any time as your needs change. We’ll help you choose the right level of support to match your website’s requirements.
What is included in your website maintenance plans?
Do your maintenance plans include repairs or fixes if something breaks?
Why do I need a maintenance plan if my website is already working fine?
What happens if I don’t have a maintenance plan and something goes wrong?
How often do you perform maintenance on my website?
Can I upgrade or downgrade my maintenance plan later?